We believe in review collecting

It improves all your metrics, brings in new customers, reduces costs and gives you the opportunity to improve your product, company, service.

Nice to meet you!

I am Oleksii, the founder of Echolytics.

As someone who uses many services myself, I’m often not fully satisfied with the level of service on the market. At the same time, running my own development company, I know firsthand how hard it is to track clients’ moods and understand what they truly like or dislike about our services.

Even with a small team of managers, I found it difficult to fully control the quality of client relationships. Sometimes things would slip through the cracks, and we wouldn’t notice until it was too late.

To solve this, I started creating feedback forms, sending them to customers, reminding them to respond, and analyzing their answers manually. It worked — but it was a very long and time-consuming process.

That’s when I realized: it would be great if someone else could take care of this. I looked for companies offering this service but found none.
So, I decided to build my own — and that’s how Echolytics was born.

How it Works

Every 3 months, reviews are automatically collected from all your customers. After that they are analyzed and you get ready-made charts and analysis

1. Keeping an eye on the mood of your customers

By keeping your finger on the pulse of your customers’ moods, you’ll know exactly when things have started to go wrong. You’ll be able to react immediately, not after customers start to leave

3. Analysed by AI

All reviews are analyzed by AI and the most relevant ones (or most important) are given out so that you don’t waste your time reading them all

2. Continuity of feedback collection

Because it’s an ongoing process, you will see changes in the real dynamics.

And handy graphs will help with that

4. Your CLV increased

Your customers are more satisfied. They are listened to and their opinions are recognized.

They recommend you to everyone, you get more customers, and your advertising costs go down

Why it Matters

Finding new clients gets harder and more expensive every year. Building strong relationships with your current customers is no longer optional — it’s the only way to grow sustainably. Echolytics helps you do exactly that

FAQ

Does support feedback show the overall customer mood?

Not really. Think about when you usually contact support — it’s typically when something is broken, not working properly, or unclear. Support can reveal major and critical problems, but it doesn’t reflect the overall mood of your customers. If something is seriously wrong, you’ll see it. But otherwise, you might miss early warning signs.

How does Echolytics increase LTV/CLV?

Customers who feel their opinions are valued are less likely to switch to competitors.
If something changes in your product or business — or if a manager’s performance declines — you will detect it early, before the client decides to leave.
Tracking customer mood dynamics allows you to identify both individual cases and broader, systemic issues.

Wouldn’t it be better to ask for feedback while customers are still with you, rather than chasing them afterward?

Exactly. If you’ve seen the statistics, you know how difficult it is to win a customer back after they’ve left. It’s much more effective to listen and react while they’re still engaged with your business.

What does the platform look like?

The platform is customizable for each client, but there are several common features:

A list of all collected reviews
A prioritized list of important reviews to pay attention to
A general chart showing changes in customer mood over time
A list of clients with a negative mood trend
AI-generated general and individual summaries
User management tools

How is feedback collected?

We send your customers a short, friendly survey designed specifically for your business. You can customize the questions if needed.

We alternate between short, quick-response surveys and more detailed forms with open-ended questions. This approach helps us gather both fast insights and deeper feedback without overwhelming your customers.

How often are surveys sent and can I control the timing?

By default, surveys are sent every 3 months. But if you prefer a different schedule — monthly, every 6 months, or even custom periods — we can adjust it to fit your needs.

Will my clients get annoyed by these surveys?

No. Surveys are sent thoughtfully and at reasonable intervals. We don’t bombard your customers. Plus, the questions are short and meaningful, showing clients that you value their opinion, not just their time.

Is the analysis really automatic, or does it require my team’s input?

The analysis is fully automatic. You’ll get a ready-to-use report highlighting important feedback and overall trends. Your team can stay focused on acting on insights, not sorting through raw data.

How secure is the data?

All data is securely stored and protected. Only authorized users from your company can access it. We follow industry best practices for data privacy and security.

Can I integrate Echolytics with my CRM or other tools?

Yes, integrations are possible. Depending on your tools, we can set up notifications, reports, or direct data connections to your CRM, Slack, or other systems.

What happens if a client leaves very negative feedback?

You’ll be notified automatically if critical feedback is detected.