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Frequently asked questions

Find quick answers to common questions about Echolytics, our process, and how we can help your business grow.

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Does support feedback show the overall customer mood?

Not really. Think about when you usually contact support — it’s typically when something is broken, not working properly, or unclear. Support can reveal major and critical problems, but it doesn’t reflect the overall mood of your customers. If something is seriously wrong, you’ll see it. But otherwise, you might miss early warning signs.

How does Echolytics increase LTV/CLV?

  1. Customers who feel their opinions are valued are less likely to switch to competitors.

  2. If something changes in your product or business — or if a manager’s performance declines — you will detect it early, before the client decides to leave.

  3. Tracking customer mood dynamics allows you to identify both individual cases and broader, systemic issues.

What does the platform look like?

The platform is customizable for each client, but there are several common features:

  • A list of all collected reviews

  • A prioritized list of important reviews to pay attention to

  • A general chart showing changes in customer mood over time

  • A list of clients with a negative mood trend

  • AI-generated general and individual summaries

  • User management tools

How is feedback collected?

We send your customers a short, friendly survey designed specifically for your business. You can customize the questions if needed. 

We alternate between short, quick-response surveys and more detailed forms with open-ended questions. This approach helps us gather both fast insights and deeper feedback without overwhelming your customers.

Will my clients get annoyed by these surveys?

No. Surveys are sent thoughtfully and at reasonable intervals. We don’t bombard your customers. Plus, the questions are short and meaningful, showing clients that you value their opinion, not just their time.

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